Terms of Use

Premium Voice LLC Last updated: November 1, 2026 (DRAFT)

These Terms of Use ("Terms") govern your access to and use of the website at mypremiumvoice.com and related pages (the "Site"), operated by Premium Voice LLC ("Premium Voice," "we," "us," or "our"). By using the Site, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site.

1. These Terms cover the Site, not the paid Service

Premium Voice offers AI phone answering and missed-call follow-up for businesses (the "Service"). Use of the Service is governed only by a signed Order Form and the Premium Voice service agreement (together, the "Service Agreement"). Nothing on the Site creates a contract for the Service. If these Terms and a Service Agreement conflict, the Service Agreement controls.

2. Who may use the Site

The Site is intended for businesses and individuals who are at least 18 years old and located in the United States. If you use the Site on behalf of a business, you confirm you are authorized to do so.

3. About the Service (high level)

As described on the Site, the Service can answer a business's incoming calls with an AI voice assistant, answer common questions using information the business provides, take messages, transfer calls, and send call summaries to the business. In general:

Callers are told they are speaking with an automated / AI assistant and that calls may be recorded and transcribed.
AI responses, transcripts, and summaries may contain errors. They are not professional, legal, medical, or financial advice.
The Service is not an emergency service and cannot place or route 911 calls.
Features, availability, and scope are set in each customer's Service Agreement and may change.

4. Information on the Site; no pricing offer

We try to keep Site content accurate, but it is provided for general information and may be incomplete or out of date. Descriptions, examples, and results shown are illustrative and not a guarantee. The Site does not publish binding prices or offers; any pricing is provided only in a written quote or Order Form. We may change or discontinue any part of the Site at any time.

5. Acceptable use

You agree not to use the Site — or try to obtain the Service — to:

break any law or regulation, or help anyone else do so;
send or arrange unsolicited calls or messages, or violate telemarketing, robocall, caller-ID, do-not-call, or consumer-protection laws (including the Telephone Consumer Protection Act);
promote or carry out anything illegal, fraudulent, deceptive, harassing, hateful, or sexually explicit;
send content restricted by wireless carrier policies (for example, promotional messaging about sex, hate, alcohol, firearms, or tobacco, and other high-risk categories carriers restrict);
impersonate anyone or misrepresent your affiliation;
upload malware, probe or attack the Site, or interfere with its operation;
scrape, crawl, or harvest Site content or data by automated means, except standard search-engine indexing;
copy, reverse engineer, or build a competing product from the Site or any demo of the Service; or
submit other people's personal information without the right to do so.

We may decline to provide the Service to any business, or suspend Site access, at our discretion, including for businesses or uses we determine to be high-risk or not permitted by our providers or by carriers.

6. Forms, contact, and communications

When you submit a form or contact us, you agree the information is accurate and that we may contact you about your inquiry by email or phone. Business-to-business marketing email will include an unsubscribe option. Submitting a form does not sign you up for text messages. If text messaging is offered in the future, it will require a separate, express opt-in described in our Privacy Policy (reply STOP to opt out, HELP for help; message and data rates may apply).

7. Intellectual property

The Site and its content — including text, graphics, logos, audio and video samples, and the "Premium Voice" name and marks — are owned by Premium Voice LLC or its licensors and protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable right to view the Site for your own business evaluation. No other rights are granted.

8. Feedback

If you send us ideas or suggestions, you allow us to use them without restriction or compensation to you.

9. Third-party links and services

The Site may link to or embed third-party websites, scheduling, or payment pages. We do not control and are not responsible for them; your use of them is subject to their terms and policies.

10. Disclaimer of warranties

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, PREMIUM VOICE LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. Any warranties for the Service, if any, are only those stated in a Service Agreement.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PREMIUM VOICE LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF THE SITE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100). Some jurisdictions do not allow certain limitations, so some of these may not apply to you. Liability for the Service is governed only by the Service Agreement.

12. Indemnity

You agree to defend, indemnify, and hold harmless Premium Voice LLC from claims, losses, and expenses (including reasonable attorneys' fees) arising from your misuse of the Site or violation of these Terms or applicable law.

13. Governing law and venue

These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-laws rules. Any dispute arising from these Terms or the Site will be brought exclusively in the state courts located in Porter County, Indiana, or the U.S. District Court for the Northern District of Indiana, and you consent to personal jurisdiction there.

14. Changes and termination

We may update these Terms by posting a new version with an updated "Last updated" date. Continued use of the Site after changes means you accept them. We may suspend or end your access to the Site at any time. Sections 7–13 survive.

15. General

If any part of these Terms is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms and our Privacy Policy are the entire agreement between you and us about the Site.

16. Contact

Premium Voice LLC Valparaiso, Indiana, USA Email: info@mypremiumvoice.com